Store Policy
Minimum Purchase amount is $30.00.
1. We accept Visa, MasterCard, American Express, Discover, PayPal.
2. Sales Tax All orders delivered to California address will be charged the appropriate sales tax.
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We only ship to the card holder’s billing address (Except if a P.o. box) We reserve the right to cancel any order that is unable to be verified or processed.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE* Note: OUR WEBSITE IS NOT LINKED TO OUR INVENTORY. PLEASE CALL 800-701-7867 TO CHECK AVAILABILITY.
Shipping Policy
Shipping and Handling Charges All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.FREE SHIPPING is not valid on International, Canada or Wholesale orders. Orders being shipped to PR, AK or HI must ship 2nd day delivery and shipping rate will be adjusted accordingly to the 2nd day shipping rate. A $5.00 additional fee will be added to Military orders.
Shipping Methods
Orders usually take 1 business day for processing (Excluding Weekends) ALL ORDERS WILL SHIP OUT FED EX AND WILL REQUIRE A SIGNATURE OVER $100.00 (NO EXCEPTIONS)
WE DO NOT SHIP TO P.O. BOXES
1. 2nd Day (2 business days for delivery) 2. Ground Shipping (5 to 7 business days for delivery) 3. USPS Priority Mail (for APO, FPO, VI, GU address) 4. International Shipping (Please read our International order policy) Important: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
All orders to be processed within approximately one BUSINESS day, provided the items are in stock and there are no problems with the payment verification. Otomix.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday after 1:00 p.m. PST will be processed on the Next Monday even air shipment, so Ground shipment will be more economical.
In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable.
Otomix.com requires an adult signature on any package over $100.00 in value.
To CANCEL or MODIFY your order, please contact us at (800) 701-7867 before 1pm PST.
Please note:
(1) We will not be able to cancel or modify your order after order has been processed (normally 1pm PST every day).
Return Policy
Returns must be made within 30 days of invoice date. Returns after 30 days are subject to approval, and will be charged 30% restocking fee if APPROVED. No exceptions. All sales are final no refunds or exchanges. No Exceptions. All items accepted for return must be in the original condition, meaning brand new. Footwear must be original shoebox. There will be a 10% restocking fee for damaged shoeboxes. Customer is responsible for all shipping charges on returned merchandise. Shipping is Non-Refundable. Worn or washed items will not be accepted for return or exchange. No exceptions. Returned items with make-up, deodorant marks, stains, pet hair or traces of dirt will not be accepted for return or exchange. Items must be returned in resalable condition, with hand tags attached.
You must call (800) 444-6620 to receive an RMA#.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS. ALL SALES ARE FINAL.NO RETURNS OR EXCHANGES (NO EXCEPTIONS)
Return Procedure
Before returning the package back to us for any reason, please request return merchandise authorization # at 800-444-6620 (representative will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue RMA number is the request not following our return policy After customers get the RMA number, please marked outside of the packages obviously. Any package without RMA # will be refused.
International Order Policy
Shipping quote will be e-mailed to you before processing your order.
We are not able to provide destination country tax and duty charge if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Otomix.com will NOT be responsible for any of the above Duties and Fees.
If the order arrives at your country and any of the following occur:
1. The customer refuses to accept the package 2. Address is incorrect or undeliverable
The package will be returned to us and the shipping amount will not be refunded.
We DO NOT accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. Legal Information
General
This Website may include inaccuracies or typographical errors. Otomix.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Otomix.com can revise these Terms at any time without notice by updating this posting.
Trademarks / Logos / Images
Otomix.com, the Otomix.com logo, the original product images taken by Otomix.com, and all Otomix.com-based trademarks are trademarks or registered properties of Otomix.com in the United States and other countries and are protected by law. Unauthorized use of Otomix.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from Otomix.com is in violation of U.S. and International copyright law.
